RePair app

Problem

Translating sociological insights about platform labor into digital design centered around women's needs.

Approach

Literature review, translating evidence-based research into technology interventions, and prototyping in Figma.

Role

Research lead.

Process

01 Conducted a literature review of the existing scientific literature on women's experiences with platform labor.

- The design, assumptions, and realizations of technologies are never gender-neutral (Enyon, 2018).
- Technologization of women's work adds to their efforts to achieve professional status (Raval, 2019).
- The invisibility and quietness of app-based work give agency to women as they can quietly cancel jobs or take leave and prioritize home if needed (Raval, 2019).
- Female gig workers consistently receive poorer ratings from clients on platforms, not based on the quality of work performed but rather due to wider stereotypes (Criado-Perez, 2019). Encoding democratic practices into platform design, such as allowing requesters to rate workers but not allowing workers to rate requesters, creates an information asymmetry that makes it difficult for workers to sanction abusive clients and prevents other workers from learning which clients to avoid (Martin et al., 2014).
02 Translating insights from academic literature into design components in collaboration with the product designer.

Research findings

Gig work platforms do not have to be extractive and exploitative. Evaluate every design component in the user journey through the lens of fairness and equal participation.

Learnings

aExisting literature is a powerful tool for UX design. The project demonstrates the opportunity to learn from the periphery and apply it to the center when designing human-centered technology for digital dignity.

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